亞馬遜要傳真信用卡帳單要怎麼處理 - Steam

我朋友去亞馬遜先買了文明帝國5+新世界。 刷過去，很順利。
但是接下來刷 刺客教條：黑旗 黃金板

就出現鎖亞馬遜帳號的狀況。 而且寄了一封信如下

=====================================
Greetings from Amazon.com.

Unfortunately, we are currently unable to process
your pending order(s), including order #103-8557157-2318650. To avoid
cancellation of your order(s), we request that you fax us a copy of the
billing statement associated with the debit or credit card provided as
payment. Our fax number is 001-206-266-1838 when faxing from outside the US,
or 206-266-1838 from within the US. This statement should include the
following information:

* Name as it appears on your credit or debit card
*
Address on file with the card issuer
* The customer service phone number for
your financial institution

On your fax, please provide the email address
used when placing your order and the order number you received in your email
confirmation.

Do note that the statement must be sent via fax as we are
unable to interpret attachments via email. Please also note that you will be
unable to access your Amazon.com account as it has been placed on hold
pending receipt of your fax. Please do not place a new order or open a new
account as this may result in additional delays.

If you are unable to send
the fax, please ask the issuer of your debit or credit card to contact us so
we may verify your account details. The card issuer can reach us via the
above fax number. The fax should include the name, phone number and fax
number of a specific representative with whom we can correspond if necessary.


Please don't hesitate to email us should you have any questions, and thank
you for your interest in shopping at Amazon.com.


Sincerely,

Account
Specialist
Amazon.com
http://www.amazon.com
=======================================

請問一下，這要怎麼解決。
刺客教條：黑旗 黃金板 有扣款嗎?

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