金會員自動續約退費遭拒 - XBOX
By Irma
at 2015-01-27T12:21
at 2015-01-27T12:21
Table of Contents
各位大大好，抱歉又有老問題重提。
我於11月22日線上購買月卡，12月22日有自動續約一次。
中間有要去取消自動續約，然後剛好那段時間live系統有問題
一直出現取消錯誤，或是要登入很久都登不進去，之後也忘了這件事情
一直以為自己已經取消了，然後又另外於拍賣購買年卡。
今天剛好登入信箱收信，才發現早上10:00微軟寄信通知2/22到期..
意思是又被續約了，我想起之前爬文7日內可主張退費
於是去電XBOX客服，但是..........她不給我退～～～～～～～～
她說...您當初購買的時間是11/22，已經超過了7日猶豫期，我無法為您辦理退費。
跟她爐了一段時間，也動了小小的肝火，但她還是不給退...
我也說之前系統異常，她說您有一個月的時間可以打電話給客服...
可是我的立場是..我是1/22續約的，應該可以退費1/22這個月的款吧...
希望有人有相關經驗可以分享..如果是我太無理也請跟我說....
先謝謝各位了！
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Tags:
XBOX
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