才買七天 開機沒畫面 - Switch

By Zenobia
at 2010-03-20T16:58
at 2010-03-20T16:58
Table of Contents
已送回原廠要求換新了
不過還是分享一下
以後有遇到的朋友可以參考
事情是這樣的
在台北地下街購入主機+Resort+第二套左右手+M後
回來也只有玩Resort兩三次
在前天邀請朋友來家裡玩Resort
結果一開機,完全沒畫面
我想說不可能,昨晚才開機玩了半小時過
於是多試了幾次,重接所有線路幾次
都不行
換了三個不同的電視,也都沒反應
症狀是這樣的:
用遙控可以開機,開機後主機燈都有亮起
但是遙控在幾秒後又熄了 (表示跟主機沒連線)
兩支遙控都這樣,換了新電池亦然,初步排除遙控的問題
此時用遙控就無法把主機關機了,必須手動按主機上的電源紐4秒才能關機
退片鈕也可正常退片,整個就是感覺主機無法產生訊號到螢幕
說明書的故障排除沒有這項問題
於是上網搜尋了很久,在這個版上也有人PO過類似的文章,
有網友回應是訊號線的問題,但若是這樣遙控應該可以將主機關機才是
可能因為此症狀極少見,因此沒有得到什麼回答
一路搜尋到香港,大陸的網站,終於看到有一說是
主機的藍芽模組壞了,導致無法跟遙控連線
自己覺得這點最有可能
據說維修要換整個模組或是底板,要價3~4千元不等,
但是我的這台主機才買一個星期,
於是趕緊拿到地下街去反應這件事
店員原本說 既然蓋了保固店章,只能幫你送修,不能換新
而且他們說,照規矩來說,應該是購買後7天 才幫客人蓋保固,
但是店員弄錯了,直接在我購買時蓋下店章
於是我立即反應說 這是店家的疏失,由客人承擔並不合理
一番周旋之下,由於假日原廠不上班,店家同意借我一部可以正常
使用的主機,我的損壞主機留到星期一他們跟原廠反應,
再跟我聯絡。
大略經過是這樣了
希望提供之後有發生類似情況的網友一個處理的參考
地下街的服務還算不錯,處理態度也蠻好的,在此推薦一下
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