SONY坦承玩家個資被盜=.= - 改機

http://goo.gl/870vZ 這下害了了=.=

SCEA and SCEE have updated their blogs, with quite a lot of
information, in this information, they admit that they believe that
your personal information, home address, phone number, D.O.B etc have
been compromised and accessed by an unauthorised person/persons, they
give advice on how to prevent identity fraud, here are quotes from
both blogs
SCEA與SCEE昨日同步更新了部落格資訊，而且新資訊的份量不小。首先，他們坦
承玩家的個人資訊、住址、電話號碼、生日之類的資料都被未經授權的人或者團
體存取了，對此他們建議玩家依照以下的指示預防網路詐騙Orz...

（由於歐、美雙方的內容大同小異，我就只翻美國的）

Thank you for your patience while we work to resolve the current
outage of PlayStation Network & Qriocity services. We are currently
working to send a similar message to the one below via email to all
of our registered account holders regarding a compromise of personal
information as a result of an illegal intrusion on our systems. These
malicious actions have also had an impact on your ability to enjoy
the services provided by PlayStation Network and Qriocity including
online gaming and online access to music, movies, sports and TV
shows. We have a clear path to have PlayStation Network and Qriocity
systems back online, and expect to restore some services within a
week.
感謝您在我們努力修復 PSN與Qriocity服務這段期間的耐心等候，我們同時會藉
由E-mail將個人資訊受到非法入侵者攻擊導致外流的訊息通知所有註冊的玩家。
我們深信，這些惡意的行為將對您體驗 PSN與Qriocity服務時的經驗帶來重大的
打擊，這些服務包括線上影音節目等等。對於整個服務恢復計畫我們已經有了明
確的時間表，大概在一個禮拜之內就可以恢復正常。

We're working day and night to ensure it is done as quickly as
possible. We appreciate your patience and feedback.
我們目前正日以繼夜努力希望能夠儘速恢復服務，同時也感謝您的耐心等候以及
意見回饋。

Valued PlayStation Network/Qriocity Customer:
謹致所有 PSN、Qriocity的客戶：

We have discovered that between April 17 and April 19, 2011,
certain PlayStation Network and Qriocity service user account
information was compromised in connection with an illegal and
unauthorized intrusion into our network. In response to this
intrusion, we have:
在 4月17日至19日這段期間，我們察覺 PSN與Qriocity部份的使用者帳戶資訊遭
到非法入侵者的存取，對於此一事件，我們採取了以下的應變措施：

Temporarily turned off PlayStation Network and Qriocity services;
暫時關閉 PSN以及Qriocity服務；

Engaged an outside, recognized security firm to conduct a full
and complete investigation into what happened; and
邀請外部具有一定聲望的資安顧問檢查整個系統，了解情況；

Quickly taken steps to enhance security and strengthen our network
infrastructure by re-building our system to provide you with
greater protection of your personal information.
立即應變，藉由重建我們的系統來加強整個網路架構的安全性，藉此對您的個人
資訊提供進一步的保護。（那已經外流的怎麼辦？）

We greatly appreciate your patience, understanding and goodwill
as we do whatever it takes to resolve these issues as quickly and
efficiently as practicable.
我們誠摯地感謝您在我們不計任何代價努力讓服務儘速恢復時所展現的耐心、明
理、以及和善。（噗哧XD）

Although we are still investigating the details of this incident,
we believe that an unauthorized person has obtained the following
information that you provided: name, address (city, state, zip),
country, email address, birthdate, PlayStation Network/Qriocity
password and login, and handle/PSN online ID. It is also possible
that your profile data, including purchase history and billing
address (city, state, zip), and your PlayStation Network/Qriocity
password security answers may have been obtained. If you have
authorized a sub-account for your dependent, the same data with
respect to your dependent may have been obtained.
儘管我們還在深入追查此一事件的細節，但我們相信已經有未經授權的個人取得
了您註冊帳號時所提供的資訊：姓名、地址（城市、州、郵遞區號）、國家、電
子郵件地址、出生年月日、 PSN/Qriocity 的登入帳號以及密碼、暱稱。您的購
買紀錄已經發票寄送地址、密碼取回時的安全問題等都可能已經流出。若您有授
權家人使用子帳號，那相關的資訊也可能外流。

While there is no evidence at this time that credit card data was
taken, we cannot rule out the possibility. If you have provided
your credit card data through PlayStation Network or Qriocity, out
of an abundance of caution we are advising you that your credit
card number (excluding security code) and expiration date may have
been obtained.
儘管仍未有確切證據證明您的信用卡資料也遭竊，但我們仍無法排除這種可能性
。若您有將信用卡資訊存在帳號內容之中，那考慮最壞的可能性就是卡號以及卡
片失效日期也外流了。

For your security, we encourage you to be especially aware of
email, telephone, and postal mail scams that ask for personal or
sensitive information. Sony will not contact you in any way,
including by email, asking for your credit card number, social
security number or other personally identifiable information. If you
are asked for this information, you can be confident Sony is not the
entity asking. When the PlayStation Network and Qriocity services are
fully restored, we strongly recommend that you log on and change your
password. Additionally, if you use your PlayStation Network or
Qriocity user name or password for other unrelated services or
accounts, we strongly recommend that you change them, as well.
為了您的安全著想，我們強烈建議您留意使用電子郵件、電話、或是傳統郵件的
方式詢問您個人或是敏感資訊的手法，SONY絕不會使用這些手法聯絡您本人。更
不會使用電子郵件詢問您的信用卡卡號、社會安全號碼或是其他個人身份資訊。
因此，當您被問及這些問題時，您可以確信絕非由SONY所發出（哈哈，用其他名
字似乎就無所謂了）。當 PSN以及Qriocity服務恢復時，我們強烈建議您立即登
入並變更您的密碼。此外，如果您有使用同一組帳號以及密碼存取其他業者的服
務，我們同樣建議您變更密碼。

To protect against possible identity theft or other financial
loss, we encourage you to remain vigilant, to review your account
statements and to monitor your credit reports. We are providing the
following information for those who wish to consider it:
為了避免個資遭到竊取或造成其他財產上的損失，我們建議您保持警戒，並仔細
檢查帳號的狀態以及信用紀錄，對於有進一步需求的人，我們提供以下資訊：

U.S. residents are entitled under U.S. law to one free credit
report annually from each of the three major credit bureaus. To order
your free credit report, visit www.annualcreditreport.com or call
toll-free (877) 322-8228.
（美國的居民可以申請一份免費的信用紀錄）

We have also provided names and contact information for the three
major U.S. credit bureaus below. At no charge, U.S. residents can
have these credit bureaus place a "fraud alert" on your file that
alerts creditors to take additional steps to verify your identity
prior to granting credit in your name. This service can make it more
difficult for someone to get credit in your name. Note, however, that
because it tells creditors to follow certain procedures to protect
you, it also may delay your ability to obtain credit while the agency
verifies your identity. As soon as one credit bureau confirms your
fraud alert, the others are notified to place fraud alerts on your
file. Should you wish to place a fraud alert, or should you have any
questions regarding your credit report, please contact any one of the
agencies listed below.
我們已經巷美國信用卡管理局提供了名單，故您可以免費要求管理局將您的信用
卡管理局將卡片註記為「詐騙警戒」，商家在取得授權前必須進一步核對身份。
這意味商家在取得授權之前必須要按照一些必要程序來確認身份，所以可能會在
消費上造成一些不便。當其中一間管理局確認了「詐騙警戒」後，其他的管理局
也會同步將您的資料註記，若您有任何問題，歡迎撥打以下電話：

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen,
TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta,
GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim
Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade
Commission at www.consumer.gov/idtheft or reach the FTC at
1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580
for further information about how to protect yourself from identity
theft. Your state Attorney General may also have advice on preventing
identity theft, and you should report instances of known or suspected
identity theft to law enforcement, your State Attorney General, and
the FTC. For North Carolina residents, the Attorney General can be
contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001;
telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents,
the Attorney General can be contacted at 200 St. Paul Place, 16th
Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or
www.oag.state.md.us.
（關於個資保護的相關資訊）

We thank you for your patience as we complete our investigation
of this incident, and we regret any inconvenience. Our teams are
working around the clock on this, and services will be restored as
soon as possible. Sony takes information protection very seriously
and will continue to work to ensure that additional measures are
taken to protect personally identifiable information. Providing
quality and secure entertainment services to our customers is our
utmost priority. Please contact us at 1-800-345-7669 should you have
any additional questions.
再次感謝您在我們完成整個調查之前的耐心等候，對於此一事件帶來的任何不便
，我們感到非常抱歉。我們的團隊目前正24小時努力在解決問題，我們會在最短
的時間內重新讓服務恢復正常。SONY極度重視個人資料保護，而且我們會繼續努
力，在保護玩家的個人身份資料，同時又提供玩家一個既安全又有高水準的娛樂
環境。

Sincerely,
Sony Computer Entertainment and Sony Network Entertainment
你誠摯地，SCEA與 SNE敬上

******

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