momo購物 switch主機購買請三思 - Switch
![Noah avatar](/img/girl.jpg)
By Noah
at 2020-10-14T00:08
at 2020-10-14T00:08
Table of Contents
------10/14 傍晚進度更新------
今天下午三點多接到momo客服打來的電話
告知會全額退款
並提醒我留意最近信用卡的紀錄這樣
事情應該是這樣告一個段落
不過不知道是我態度很強硬還是來這個全國最大客服中心
所以才能很快又很順利得讓事情結束
還是留著文章供其他版友未來查詢跟好好思考~
謝謝大家的討論~~
------------------------------
https://www.ptt.cc/bbs/MobileComm/M.1552981595.A.DA2.html
https://www.ptt.cc/bbs/MobileComm/M.1553350786.A.7AB.html
文章開始前各位看官可以先看看上面兩篇文章的苦主
------內文開始------
本人 9/17 於momo官網下訂動森機綁片的組合
到貨的時間剛好在外地遊玩
https://imgur.com/a/hDufh4q
9/22才從社區管理室取件回家開箱
結果回家開箱設定時發現右側手把安裝時異常不順
(家中已經有一台 新買的是女友喜歡的)
當下有拿家中另外一台的手把嘗試裝上新的動森機
右側手把都會異常的卡
然而新的手把裝上舊的主機卻沒問題
因此推斷是主機卡榫位置有問題
附上當天拍的照片
1.右側手把安裝後產生兩道清楚斜的刮痕(這也是momo告知我要換整新費用的原因)
https://imgur.com/a/AZxegfi
2.左右手把比對
https://imgur.com/a/FbWrftE
當下是想直接退貨
但是有鑑於搜尋一下momo的退貨經驗發現被刁難的案例實在不少
所以先詢問關於換貨的事宜
但是momo客服的回應是原廠無提供換貨服務 所以只能退貨
也踏入了冗長沒有效率的退貨之旅 Zzzz
由圖可知9/23 申請退貨
9月底收到貨
期間我有追蹤及詢問
因為之後有陣子不方便處理
為了避免委託家人處理會出現付錢了事的情形
因此我請他們若能盡速處理則盡快
終於在事隔一周多 收到了簡訊
https://imgur.com/a/dTxiikI
告訴我東西開過了要送原廠喔~~~
恩??
一週多你檢查進度是這個?
為了避免momo和原廠對於我退貨的問題點沒有溝通清楚
我也於收到簡訊後立刻致電仔細說明 並請客服轉告廠商
也因此他們於上面的圖片中有在晚間補一封簡訊要求附上產品照片
我也在當晚上傳圖片
又沉寂了一週
今天10/13中午左右收到momo客服電話
說有跟廠商聯絡 但是廠商還沒這麼快處理
(???? 廠商是多遠要送一週XD)
當下在忙故告知晚點再回電
於今天下午五點半前致電momo客服問關於中午打來的用意?
他們告知我 單子上的檢測結果是我需要負擔1050的整新費用才能退貨
因為我的產品使用過 手把有痕跡(上圖主機造成之刮痕)
我告知客服那就是我退貨的原因 為何會變成消費者還要負擔瑕疵品的部分?
當下他們給了我廠商電話02-23716000 #512
說我可以詢問這個分機的負責人相關事宜
結果打去之後告知我 他們是業務部 不負責這塊
要我再打給03-3810187 #502 陳小姐
打過去詢問後 他告知我momo並無跟他們交代退貨的原因
只收到要負責檢測的消息以及評估費用
------踢球囉 來喔看誰當球------
因此我又致電momo詢問為何我的查詢結果是這樣?
他們的回答是可能窗口不同
所以傳達的訊息會有問題 (??
等等等..?
那我附圖的用意?
是讓廠商來跟我說我的東西有用過嗎XDD
momo這操作太神我不懂
也請客服第一線辛苦的同仁告知主管此事
明天傍晚煩前請他們主管來跟我說明一下到底是怎麼回事
不然我一定直接投訴消保會
明天有後續我再來更新XD~
本篇旨在提供一下退貨受到的麻煩供版友參考
也許未來在購買3C產品時還是去實體店購買並現場確認無瑕疵比較保險
免得玩不到還被廠商弄到滿肚子氣呵呵
--
今天下午三點多接到momo客服打來的電話
告知會全額退款
並提醒我留意最近信用卡的紀錄這樣
事情應該是這樣告一個段落
不過不知道是我態度很強硬還是來這個全國最大客服中心
所以才能很快又很順利得讓事情結束
還是留著文章供其他版友未來查詢跟好好思考~
謝謝大家的討論~~
------------------------------
https://www.ptt.cc/bbs/MobileComm/M.1552981595.A.DA2.html
https://www.ptt.cc/bbs/MobileComm/M.1553350786.A.7AB.html
文章開始前各位看官可以先看看上面兩篇文章的苦主
------內文開始------
本人 9/17 於momo官網下訂動森機綁片的組合
到貨的時間剛好在外地遊玩
https://imgur.com/a/hDufh4q
9/22才從社區管理室取件回家開箱
結果回家開箱設定時發現右側手把安裝時異常不順
(家中已經有一台 新買的是女友喜歡的)
當下有拿家中另外一台的手把嘗試裝上新的動森機
右側手把都會異常的卡
然而新的手把裝上舊的主機卻沒問題
因此推斷是主機卡榫位置有問題
附上當天拍的照片
1.右側手把安裝後產生兩道清楚斜的刮痕(這也是momo告知我要換整新費用的原因)
https://imgur.com/a/AZxegfi
2.左右手把比對
https://imgur.com/a/FbWrftE
當下是想直接退貨
但是有鑑於搜尋一下momo的退貨經驗發現被刁難的案例實在不少
所以先詢問關於換貨的事宜
但是momo客服的回應是原廠無提供換貨服務 所以只能退貨
也踏入了冗長沒有效率的退貨之旅 Zzzz
由圖可知9/23 申請退貨
9月底收到貨
期間我有追蹤及詢問
因為之後有陣子不方便處理
為了避免委託家人處理會出現付錢了事的情形
因此我請他們若能盡速處理則盡快
終於在事隔一周多 收到了簡訊
https://imgur.com/a/dTxiikI
告訴我東西開過了要送原廠喔~~~
恩??
一週多你檢查進度是這個?
為了避免momo和原廠對於我退貨的問題點沒有溝通清楚
我也於收到簡訊後立刻致電仔細說明 並請客服轉告廠商
也因此他們於上面的圖片中有在晚間補一封簡訊要求附上產品照片
我也在當晚上傳圖片
又沉寂了一週
今天10/13中午左右收到momo客服電話
說有跟廠商聯絡 但是廠商還沒這麼快處理
(???? 廠商是多遠要送一週XD)
當下在忙故告知晚點再回電
於今天下午五點半前致電momo客服問關於中午打來的用意?
他們告知我 單子上的檢測結果是我需要負擔1050的整新費用才能退貨
因為我的產品使用過 手把有痕跡(上圖主機造成之刮痕)
我告知客服那就是我退貨的原因 為何會變成消費者還要負擔瑕疵品的部分?
當下他們給了我廠商電話02-23716000 #512
說我可以詢問這個分機的負責人相關事宜
結果打去之後告知我 他們是業務部 不負責這塊
要我再打給03-3810187 #502 陳小姐
打過去詢問後 他告知我momo並無跟他們交代退貨的原因
只收到要負責檢測的消息以及評估費用
------踢球囉 來喔看誰當球------
因此我又致電momo詢問為何我的查詢結果是這樣?
他們的回答是可能窗口不同
所以傳達的訊息會有問題 (??
等等等..?
那我附圖的用意?
是讓廠商來跟我說我的東西有用過嗎XDD
momo這操作太神我不懂
也請客服第一線辛苦的同仁告知主管此事
明天傍晚煩前請他們主管來跟我說明一下到底是怎麼回事
不然我一定直接投訴消保會
明天有後續我再來更新XD~
本篇旨在提供一下退貨受到的麻煩供版友參考
也許未來在購買3C產品時還是去實體店購買並現場確認無瑕疵比較保險
免得玩不到還被廠商弄到滿肚子氣呵呵
--
Tags:
Switch
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