EA又怎麼了 - Steam

※ 引述《wizardfizban (瘋法師)》之銘言：
: 在C洽看到的後續....
: http://tinyurl.com/yaosb5qv
: https://i.imgur.com/h9gzL7P.png
: 簡單來說，因為炎上後太多人退預購，所以...
: EA把退費按鈕拿掉了...
: 是的！EA直接把退費按鈕拿掉。然後要退的人就只能排一小時的隊去和客服說。
: 然後後來有人發現EA的退費網頁還在，所以又有人用這退費。但之後那網頁就不見了。
: 不得不說美國玩家很懂得不讓公司有得賺，他們才會在乎你這事。
: 但EA這處理方式......
: 是嫌火還燒的不夠大嗎？


https://goo.gl/8EwCFJ

EA公關又出來滅(點)火了:

For clarity....The self service refund option is only available if EA has not
charged you for the product yet. If we have taken your money then you need to
call support to get a refund. This is working as intended and nothing has
changed.
Currently people will be billed if they have pre-ordered the standard edition
and therefore would need call support to get a refund.
Here is a link to the EA help topic -
https://help.ea.com/en-sg/help/account/returns-and-cancellations/

大意就是預購已經付款的話，不能直接退。聯絡客服才是正常管道。
只是我說你這公關講話未免也太直接了吧..."If we have taken your money"
很像在說如果我們已經拿了你的錢，你就別想輕易退款。

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