Blizzard TW - 雙語客服 招募 - WOW

宣傳一下，台灣暴雪在這個月已經成立了全新的客服中心，
在下半年會提供亞太英語區客戶服務，現在正尋找有相關經驗，對
暴雪遊戲熱誠及知識的夥伴加入客服行列

目前客服團隊開放的職缺為
Associate Customer Service Representative-English

有想要挑戰的可以利用這個網址申請：
https://careers.blizzard.com/zh-tw/openings/ozTX4fwd

以下為職缺說明

責任：

Respond to customer inquiries and provide first contact resolution
of customer issues via phone, typed-chat, and email.
Deliver timely and accurate responses to customer questions and
requests.
Take personal ownership of customer requests and maintain
accountability for follow-through.
Perform account maintenance, data entry, and order processing
functions.
Provide exceptional customer experience as measured through
customer surveys.
Provide proactive customer communications via phone, typed-chat,
or email when necessary.
Display a professional, positive, and enthusiastic demeanor to
employees and customers.
Maintain security and confidentiality of Blizzard’s internal
information and customer / account information.
Escalate or refer issues beyond the scope of Tier I training and
duties.
Demonstrate thorough understanding of departmental policies and
procedures.
Support Blizzard account, payment and technical related issues.
Other duties as assigned.

條件：

Excellent written and verbal communications skills in both Chinese
and English
Team player with a positive attitude
Available to work days, nights, and weekends
Comfort with using telephony related hardware and software
Familiarity with Microsoft Windows and Microsoft Office
Excellent attention to detail

加分：

Previous call center or direct customer-facing experience
Knowledge of and passion for Blizzard games


申請所需準備文件：
Resume
Cover Letter which should include:
Why you are interested in working at Blizzard
What games you are currently playing

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